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Hotel Adria No. 207 Knyaz Boris I str.
Sofia 1202

+359 888 457 733 +359 886 87 22 82 +359 2 931 31 77

https://www.hotel-adria.eu/[email protected]

General Conditions

COMPANY DATA
Company name: GRANITI Ltd.
UIC/PIC:121205956
VAT registration: BG121205956
MALL: YAKUP BAIRA
Registered office address SOFIA, ul. SELLIOLU 1
Registered office address. SOLIOLU 1
E-mail: [email protected]
Contact phone: 0888457733
RESERVATIONS AND ACCOMMODATION
The management of GRANITI Ltd. undertakes to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form: client's name, period, number of nights, number of adults and children, price per night.
All the wishes of the client, filled in the "Note" field in the booking form, will be satisfied if possible.
In the reservation for children, only those persons who are under the respective age on the date of arrival will be accepted.
PRICES AND PAYMENT
The prices on the website of GRANITY Ltd. are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.
When booking online for guarantee purposes, it is necessary to pay 50% of the total amount of the reservation at the time of booking, by debit/credit card or at the latest by bank transfer within the specified period after booking.
GRANITY LTD reserve the right to change prices and special offers on their website depending on demand and current availability. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.
CANCELLATIONS AND CHANGES TO RESERVATIONS
In the event of cancellation, non-use or modification of an online reservation already paid for by the customer, GRANITI LTD shall refund the amount paid upon request, charging the appropriate penalty:
Changes to the reservation without penalty are made up to 7 days before the check-in date.
Cancellations without penalty are made up to 7 days before the check-in date.
In case of change or cancellation after this period, a penalty of the prepaid deposit will be due.
In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation will be made within 30 days depending on the method of payment, refunds will be made only to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.
PAYMENT TYPES
Payment can be made in 3 different ways:

Electronically by debit or credit card

We accept payment by Visa, Visa Electron, MasterCard, MasterCard Electronic or Maestro. When you choose this payment method, a payment page of our servicing bank (DSK) opens where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank's authentication page opens where you enter your authentication password. On a successful transaction, a transaction note is displayed on screen which you print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organizations:
The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, our servicing bank's e-commerce payment server supports the authentication schemes of the international card organizations - Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.
In terms of security, the maximum amount you can pay by card is BGN 3,000.

By bank transfer

The payment of the specified amount must be made at the latest within the specified period after booking. After the payment has been made, it is advisable to send a copy of the payment document to [email protected] and it is obligatory to enter the reservation number in the reason for payment.
SWIFT/BIC: STSABGSF
IBAN: BG28STSA93000023378914
Bank name: DSK BANKA
Bank address . SOFIA, UL. SOFIA, SOFIA CITY COUNCIL, SOFIA CITY COUNCIL, SOFIA CITY COUNCIL, SOFIA CITY COUNCIL, SOFIA CITY COUNCIL, SOFIA CITY COUNCIL, SOFIA CITY COUNCIL, SOFIA CITY COUNCIL
Beneficiary.
Address of the beneficiary: GR. SOFIA, UL. KNYAZ BORIS I 207
Max. Number of days for payment:

In cash, at the reception of GRANITI Ltd.

For bookings with a check-in date in the next 3 days, it is advisable to choose cash payment at reception to speed up the booking process.
IMPORTANT!
If the internet reservation is not paid within the specified time and a copy of the payment document is not sent upon payment by bank transfer, your reservation will be automatically cancelled by the reservation system.
In case you are prevented from paying the amount for an online reservation already made, please notify us by e-mail: [email protected] In case of non-compliance with this condition, GRANITY LTD is entitled to claim liability and penalties for bookings made and not paid.
REFUNDS
In the event that the customer cancels their booking under the above conditions, we will refund the amount via the same payment method that was used for the booking.
Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. Any bank charges for this transaction are the responsibility of the customer.
RIGHTS AND OBLIGATIONS OF THE PARTIES
GRANITI LTD undertakes to provide the customer with the services requested and paid for in full.
GRANITI LTD undertakes not to change the price of the services requested by the client, except in exceptional cases where this is economically justified.
GRANITI LTD shall not be liable for any damages caused by the actions of third parties.
Amounts for services requested but not used in full or in part due to the client's fault shall not be refunded.
The client assumes the responsibility to observe the generally accepted norms of good conduct during their stay at the hotel. All costs for material damages caused to the hotel are the responsibility of the customer.
GRANITY LTD reserves the right to change the information on this page and the terms and conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.
When a customer makes a booking, they are deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or via our website are deemed to be an emerging contractual relationship. The payment made is considered as acceptance of the general conditions of stay at the hotel.
For all disputes and legal matters not covered by these general terms and conditions and the privacy policy and arising in connection with the use of the website www.hotel-adria.eu , the statutory binding provisions in the Republic of Bulgaria shall apply.

The purpose of this Privacy Policy is to inform you about the way in which we process your personal data as an administrator, as well as about your rights.
We are a single-member limited liability company called GRANITI Ltd, UIC 121205956, with registered office and registered address. Our registered office and registered address is at. E-mail: [email protected]

At the Company, your right to privacy is a top priority and is the foundation for the design and construction of our systems. Your right to privacy protection has been established as a limitation on processing, so that in any case, you can trust us completely and focus on your pleasant stay in our hotels. By providing us with your information, you trust us and this makes us fully responsible for its lawful processing. We take a responsible approach and attach great importance to protecting your personal information that you provide to us when you register as a customer of our hotels through our website.
We strive for transparency when processing your data. We have written our Privacy Policy and related documents in accessible language, without overly complicated expressions and containing sufficient information.
The most important thing is that you understand the information we process and what your choices are.
This Privacy Policy is effective as of 25 May 2018.

1. Where this Privacy Policy applies
This Privacy Policy is applicable to our website, the applications we use to register your booking at our hotels.
2. Information we collect
The personal data processed by Graniti Ltd on our company website are.
We also use cookies (small text files sent from your computer each time you visit our website) or similar data capture technologies. When we use cookies or similar technologies, we use session cookies (which last until you close your browser) or persistent cookies (which last until you or your browser delete them). For example, we use cookies to store your language preferences or other settings so you don't have to set them every time you visit the site. Some of the cookies we use are linked to your account (including information about you, such as the email address you have given us), and other cookies are not. For more detailed information about how we use cookies, please see our cookie policy.
Also, we receive technical information when you use our site. Each time you use the site, a mobile application or another Internet service, the system creates and records certain information automatically. Here are some of the categories of information we collect:
Log Data. When you use the Site, our servers record information ("log data" or "log data"), including information that your browser automatically sends when you visit a website or your mobile application automatically sends when you use it. This log data includes your Internet Protocol address, the address and activity of the websites you visit, searches, browser type and settings, the date and time of your request, how you used the site, cookie data, and device data. If you would like more details about the information we collect - contact us using the contact form.Device Information. In addition to log data, we collect information about the device you use to access our website, including device type, operating system, settings, unique device identifiers, and crash data to help us understand when something is broken. Whether we collect some or all of this information often depends on the type of device you are using and its settings. For example, there are different types of information depending on whether you're using a Mac or a PC or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check your device manufacturer's or software provider's policies.
3. How we use the information
We process your personal data on the following grounds:
- the performance of legal obligations, including the performance of statutory obligations to retain or provide information upon receipt of an appropriate order from competent state or judicial authorities, in enabling the exercise of the control powers of the competent state authorities, in the performance of the Company's legal obligations to notify you of various circumstances relating to your rights, the Services provided or the protection of your data, etc.
- entering into and performance of contracts for the provision of the Company's goods.
- enforcing the legitimate interests of users of the Services, third parties such as members, other users, Employers, Employers' Representatives, etc.
We process your information for the following purposes:
- Pursuant to a specific customer order from you, when making a sale, when making an offer or in response to an enquiry from you regarding the goods and services we offer.
4. How we share information
Because our goal is to help you book your stay easily and conveniently, we share some users' information with service providers and partners who help us maintain our services. For more details about sharing your information with others, please read the following:
- With our service providers and partners
We use third parties to help us operate and improve our services. These third parties help us with a variety of tasks, including data hosting and maintenance, analytics. When sharing information, we comply with legal requirements or limit ourselves to non-personal information.
We follow a rigorous vetting process before engaging with a service provider or working with any partner. All of our service providers and partners must accept strict confidentiality obligations.
- When required by law
We may disclose your information if reasonably necessary: 1. to comply with a legal process, such as a court order, subpoena or search warrant, investigation, law enforcement or other legal requirement; 2. to assist in the prevention or detection of crime (in each case, applicable law applies); or 3. to protect the safety of any person.
- With consent or upon request
We may ask for consent to share your information with third parties. In each case, we will make clear why we want to share your information.
5. Cross-border data transfers
The Company does not transfer data outside the European Union.
6. Your rights
You, as a data subject, have the right to exercise your rights set out below.
Before you have this opportunity, we need to identify you, and we will carry out your identification on site at our receptions.
The time limit set out in the Regulation for responding to your request is up to 1 (one) month, which we will comply with, following our adopted procedures.
You can submit your request in paper form - from our receptions and we will notify you in the manner you specify of the outcome of any request you make under the GDPR.
A list of your rights:
- The right to withdraw your consent to the processing of your personal data as required by the Regulation at any time;
- Right to rectification of personal data - if you believe that there is an error in the personal data collected about you, you may request its correction. You will need to provide us with the data you believe to be correct.
- Right of access to your personal data - you have the right to confirm whether we are processing your personal data and, if so, to access it. Together with the data, we will give you access to the mandatory information described in Article 15(1) of the Regulation.
- Right to erasure of your personal data - you can request to be forgotten and we will assess whether the requirements of Article 17 of the Regulation are met.
- Right to restriction of processing - means marking stored personal data in order to restrict its processing in the future. If you would like us to retain your personal data without processing it, you can make a request under this point.
- Right to data portability - you may request that the personal data we collect about you be transferred in a structured, commonly used and machine-readable form. We are currently unable to directly transfer your data to another controller.
- Right to object - you may object to the processing of your personal data, including profiling and direct marketing, at any time.
- The right to request the Data Controller to notify the third parties to whom the Data Controller has provided your data regarding rectification, erasure or restriction of processing of your personal data. In all cases where you exercise any of the above rights, we will notify those third parties of your request.
- You have the right to lodge a complaint with the Personal Data Protection Commission in the form and with the particulars as prescribed by law.
7. Accuracy of information
The Company is not responsible for the accuracy of the data you provide on our website, therefore we carry out checks upon arrival B at the receptions of our hotels. In all cases of suspicion on your part, of fraud and/or misuse of your personal data, please notify us immediately.
8. How we protect your information
Considering the complexity of the issue, we have focused on the following types of data protection - physical, personal, documentary and protection of automated information systems and networks. Applying the new requirements of the regulation, we also use cryptographic protection when transferring data.
9. How long do we keep your information
We keep your information for as long as is necessary for our legitimate interests or is specified in the law of the country. The period for which we will keep your personal data is for a period of 1 year after which it will be destroyed. The period of destruction of your data may be longer than one year in cases where Bulgarian law requires it.
Any future changes to this Privacy Policy will be posted on this page. Last updated: 23 May 2018
10. How to contact us
If you have any questions about this Privacy Rights Policy, please email: [email protected]

Hotel Adria